Privacy Policy

Last updated: April 2026

Navpoint AI LLC ("Navpoint AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI voice agents.

Information we collect

Information you provide directly

We may collect the following information when you interact with our website or services:

  • Name, email address, phone number, and business information when you schedule a demo or contact us
  • Payment and billing information when you subscribe to our services
  • Any other information you voluntarily provide through forms, emails, or phone calls

Information collected through our AI voice agents

When callers interact with our AI voice agents on behalf of our clients, we may collect:

  • Caller's phone number
  • Name and contact information provided during the call
  • Details about the service request (issue description, address, urgency level)
  • Call recordings and transcripts for quality assurance and service improvement
  • Appointment scheduling information

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our AI voice agent services
  • Process and fulfill service requests on behalf of our clients
  • Send appointment confirmations, follow-up messages, and service notifications via SMS and email
  • Communicate with you about your account, demos, and our services
  • Analyze usage patterns to improve our website and services
  • Comply with legal obligations

SMS and text messaging

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from Navpoint AI or on behalf of our clients. These messages may include:

  • Appointment confirmations and reminders
  • Service follow-up messages
  • Lead notifications to business owners

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.

How we share your information

We do not sell your personal information. We may share your information with:

  • Our clients: When you call a business that uses Navpoint AI, your call information and service request details are shared with that business so they can serve you
  • Service providers: We work with third-party service providers (hosting, analytics, payment processing, telecommunications) who assist in operating our services
  • Legal requirements: We may disclose information if required by law, regulation, or legal process

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text message services.

Data security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of certain data processing activities
  • Opt out of SMS communications by replying STOP

To exercise any of these rights, please contact us at [email protected].

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

Contact us

If you have questions about this Privacy Policy, please contact us at:

Navpoint AI LLC
Email: [email protected]
Salt Lake City, Utah